Terms and Conditions

  1. Introduction

Welcome to Group Enquiry!

We’re excited to be your partner in creating custom enquiry forms that precisely match your unique requirements. Our services are dedicated to assisting group travel agents, travel management companies, tour operators, and destination management companies. This document outlines our Terms and Conditions. It’s crucial to read and understand these terms because, by using our services, you’re agreeing to them. We’re here to build forms that cater to your specific needs, and this document helps set the stage for our collaboration.

  1. Our Services

At Group Enquiry, our mission is to provide you with a range of digital services aimed at developing responsive, user-friendly enquiry forms. These forms are carefully crafted to align with your specific needs. We understand that every client is unique, and that’s why our services are designed to be highly customizable.

Our services include:

  • Custom Enquiry Forms: We create forms from the ground up, tailored to your precise requirements. Whether you need forms for group travel bookings, information gathering, or any other purpose, we’ve got you covered.
  • Compatibility Across Devices: Our forms are responsive and work seamlessly on various devices, ensuring that your users can access and complete them effortlessly, whether they’re on a desktop computer, tablet, or smartphone.
  • Integration with CRM Systems: We offer integration capabilities with popular Customer Relationship Management (CRM) systems, making it easy for you to manage and organize the data collected through our forms.
  • Conditional Logic Library: Enhance your form customization with our conditional logic library. This powerful feature allows you to create dynamic forms that adapt based on user responses, providing a personalized experience for your clients.

We believe in flexibility, and our goal is to empower you with the tools you need to streamline your group travel operations. We’ll work closely with you to ensure that the forms we create align perfectly with your business objectives.

  1. User Responsibilities

We believe in responsible and ethical use of our services. To ensure a harmonious and secure experience for all users, we expect you to adhere to the following responsibilities:

3.1. Accuracy and Truthfulness When utilizing our enquiry forms, it’s essential to provide accurate and truthful information. Your data contributes to the success of your group travel endeavours, and reliable information ensures effective decision-making.

3.2. Compliance with Laws and Regulations You are required to comply with all applicable laws and regulations related to data provision and usage. This includes, but is not limited to, data protection and privacy laws. Ensure that your use of our services aligns with legal requirements in your jurisdiction.

3.3. Respect for Intellectual Property We take pride in our services, which include unique form designs and content. You must respect our intellectual property rights associated with these services. Unauthorized use, reproduction, or distribution of any material from our website is strictly prohibited.

3.4. Ethical Use Our services are meant for legitimate purposes related to group travel and data collection. Unauthorized commercial activities or any use that goes against ethical principles are not allowed.

By adhering to these responsibilities, you not only contribute to a positive user experience but also ensure that your use of our services is in compliance with legal and ethical standards.

  1. Privacy Policy

At Group Enquiry, we prioritize the privacy and security of your data. Our Privacy Policy, available at Privacy Policy, provides comprehensive information about how we collect, use, and protect user data. We want you to have confidence in our commitment to safeguarding your information.

Key aspects of our Privacy Policy include:

  • Data Collection: We explain the types of data we collect and the purposes for which it is collected. Your data is used solely for the intended purpose of our services.
  • Data Protection: We outline the security measures we have in place to protect your data, including encryption and data isolation on dedicated Virtual Private Servers (VPS).
  • Data Sharing: Any sharing of data with third-party services or partners is transparently described in our Privacy Policy.
  • User Rights: Your rights concerning data access, correction, and deletion are explained. We respect your control over your own data.
  • Consent: We detail how user consent is obtained and managed in compliance with data protection regulations.

We encourage you to review our Privacy Policy carefully to understand how your data is handled. Your trust in our commitment to data privacy is of utmost importance to us.

  1. Intellectual Property

At Group Enquiry, we take pride in the creativity and uniqueness of our services. This section outlines the intellectual property rights associated with our content, designs, and brand:

5.1. Ownership All content on our website, including text, graphics, logos, and form designs, is the exclusive property of Group Enquiry, unless otherwise stated. We have invested significant effort in creating and maintaining these materials.

5.2. Unauthorized Use Unauthorized use, reproduction, distribution, or modification of any material from our website is strictly prohibited. This includes but is not limited to copying form designs or using our content without permission.

5.3. Permission and Licensing If you wish to use our materials for any purpose not explicitly allowed by these Terms and Conditions, please contact us to seek permission or inquire about licensing options.

5.4. Brand Recognition We take pride in our brand identity. When using our services or materials, we appreciate proper attribution and acknowledgment of Group Enquiry as the source.

Respecting our intellectual property rights is vital for maintaining the integrity and quality of our services. We thank you for understanding and adhering to these principles.

  1. Limitation of Liability

We believe in providing reliable services, but it’s essential to clarify the limitations of our liability to ensure a clear understanding:

6.1. Errors and Inaccuracies While we strive for accuracy, we cannot guarantee that our enquiry forms will be free from errors or inaccuracies. You acknowledge that the data collected through our services may not always be error-free or complete.

6.2. Decision-Making You understand and agree that any decisions or actions taken based on the information obtained through our services are at your own discretion and risk. Group Enquiry shall not be held responsible for the consequences of these decisions or actions.

6.3. No Warranties We provide our services “as is” and “as available,” without any warranties, express or implied. We do not warrant the accuracy, completeness, or reliability of our services.

6.4. Limitation of Liability In no event shall Group Enquiry, its directors, officers, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to, loss of profits, data, or goodwill arising out of or in connection with the use of our services.

6.5. Legal Compliance It is your responsibility to ensure that your use of our services complies with all applicable laws and regulations. Group Enquiry shall not be held liable for any legal consequences arising from your non-compliance.

By using our services, you acknowledge and accept these limitations of liability. These provisions are designed to protect both you and Group Enquiry, ensuring a clear understanding of our responsibilities and limitations.

  1. User Restrictions

At Group Enquiry, we value ethical and responsible use of our services. To maintain a positive user experience and protect our intellectual property, we impose the following restrictions:

7.1. Unauthorized Commercial Activities Users are strictly prohibited from engaging in unauthorized commercial activities using our content or forms. This includes any activity that aims to generate profit without proper authorization.

7.2. Unauthorized Use of Form Designs Copying, reproducing, or modifying our form designs without explicit permission is strictly forbidden. Each form we create is a unique product of our efforts and creativity.

7.3. Ethical Conduct Users are expected to maintain ethical conduct when using our services. This includes refraining from any activity that may harm our reputation or integrity.

7.4. Compliance with Intellectual Property Rights Users must respect the intellectual property rights of Group Enquiry, including copyrights and trademarks. Any use of our materials beyond the scope of these Terms and Conditions requires prior written consent.

7.5. Reporting Violations If you become aware of any violations of these user restrictions, please report them to us promptly so that we can take appropriate action.

We appreciate your cooperation in adhering to these restrictions, as they are in place to protect our services and the interests of all users.

  1. Amendments to Terms

We understand that circumstances may change over time. Therefore, we reserve the right to modify these Terms and Conditions when necessary. We want to ensure that you are informed about any changes:

8.1. Notification of Changes Any modifications to these terms will be effective immediately upon posting on our website. We will make reasonable efforts to notify users of significant changes.

8.2. Continued Use Your continued use of our services following the posting of amended terms signifies your acceptance of those changes. If you do not agree with the revised terms, please discontinue using our services.

8.3. Regular Review We encourage you to review these Terms and Conditions periodically to stay informed about any updates or amendments.

We are committed to keeping you informed about any changes to these terms, and your continued use of our services implies your agreement with the most recent version.

  1. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. By using our services, you agree that any disputes or legal actions arising from these terms will be subject to the jurisdiction of the competent courts in England and Wales.

This provision ensures that the interpretation and enforcement of these terms are in accordance with the laws of the specified jurisdiction.

  1. Contact Information

We value open communication and are here to address any inquiries or concerns you may have regarding these Terms and Conditions or our services. Please feel free to contact us at the following:

  • Email: support@groupenquiry.com

We are committed to providing assistance and information promptly. If you have any questions or require clarification, do not hesitate to reach out to us.

  1. Integrations with Other Services

Our enquiry forms are designed to enhance their functionality through integrations with various platforms and services. While we strive to ensure these integrations are compatible, it’s important to understand the following:

11.1. Third-Party Services Our forms can be connected to over 60 integrations with various platforms and services, adding value to their functionality. These integrations are provided to enhance your experience and streamline your processes.

11.2. Reliability While we make every effort to ensure that these integrations are functional and reliable, we cannot guarantee the performance or reliability of third-party services. The performance of integrated services may vary and is subject to the policies and updates of the respective third-party providers.

11.3. User Responsibility You are responsible for the use of third-party services integrated with our forms. It’s essential to review the terms and policies of these services to ensure compliance with their requirements.

We aim to provide a seamless experience by integrating with third-party services, but it’s important to be aware of the potential variations in performance and to use these integrations responsibly.

12. Form Features and Functionality

Our enquiry forms come equipped with a wide range of advanced features designed to meet diverse client needs. We’re committed to empowering you with the tools you need to create effective and dynamic forms. Here’s what you can expect:

12.1. Customization Options Our forms offer extensive customization options, allowing us to tailor them to meet your specific requirements. We can design forms for various purposes, including group travel bookings, data collection, and much more.

12.2. Dynamic Forms Harness the power of conditional logic. Our forms support dynamic, logic-based interactions that adapt to user responses. This enhances user experience and ensures that forms remain relevant and personalized.

12.3. User-Friendly Design We prioritize user-friendliness. Our forms are designed to be intuitive and easy to navigate, ensuring a seamless experience for both you and your users.

12.4. Flexibility Whether you need a simple enquiry form or a complex booking system, our services are flexible and scalable to accommodate your evolving needs.

12.5. Guidance and Support We’re here to help you make the most of our form features. If you have questions with customization, our support team is available to provide guidance.

Our goal is to build your form with these tools to create effective and efficient forms that align perfectly with your business objectives. Feel free to explore our features and leverage them to enhance your group travel operations.

  1. Use of Third-Party Integrations

Our forms are built using 3rd party software and this includes a wide range of third-party integrations to enhance their functionality. We want to provide a seamless experience, but it’s important to understand the following:

13.1. Third-Party Integrations Our forms leverage third-party integrations to extend their capabilities. These integrations are intended to enhance your experience and provide additional functionality.

13.2. Performance and Reliability While we strive to ensure that these integrated services are reliable, we cannot guarantee their performance. The performance of third-party integrations may vary and is subject to the policies and updates of the respective third-party providers.

13.3. User Responsibility If you require us to connect with any other third-party, then you are responsible for the use of third-party integrations. It’s essential to review the terms and policies of these services to ensure compliance with their requirements.

13.4. Support If you encounter any issues or require support related to third-party integrations, we recommend submitting a support request with our team so we can reach out to the respective third-party providers for assistance.

Our aim is to enhance the functionality of our forms through these integrations, but it’s important to be aware of the potential variations in performance and to use these integrations responsibly.

  1. Dedicated VPS and Data Security

At Group Enquiry, we take data security seriously. We’re committed to maintaining the highest standards of security for your data. Here’s what you need to know:

14.1. Dedicated Virtual Private Server (VPS) Each client we serve is provided with a dedicated Virtual Private Server (VPS). This ensures data isolation and enhances security. Your data is stored separately from that of other clients, minimizing the risk of data breaches.

14.2. GDPR Compliance We adhere to the General Data Protection Regulation (GDPR) guidelines. Our dedicated VPS setup is designed to meet the stringent data protection requirements outlined by GDPR.

14.3. Security Standards We maintain rigorous security standards to protect your data. This includes encryption measures, regular security audits, and monitoring to detect and respond to any potential threats.

14.4. Beyond Our Control While we implement comprehensive security measures, it’s important to note that no system is entirely immune to security threats. We cannot be held liable for data breaches or security incidents that are beyond our control.

We’re dedicated to safeguarding your data and ensuring compliance with data protection regulations. Our dedicated VPS setup is designed to provide the highest level of security for your peace of mind.

  1. Pricing and Fees

We understand that pricing is a crucial aspect of our services. At Group Enquiry, we offer pricing that is customized based on individual client needs. Here’s how our pricing structure works:

15.1. Customized Pricing Our pricing is tailored to your specific requirements. Whether you need a simple enquiry form or a complex booking system, we work closely with you to determine the pricing that aligns with your unique needs.

15.2. Build and Implementation Costs The initial costs include the development and implementation of your custom enquiry forms. These costs are determined based on the complexity of the project.

15.3. Recurring Fees In addition to the build and implementation costs, we charge recurring fees. These fees can be billed on a monthly, quarterly, or annual basis, depending on your preference.

15.4. Transparent Pricing We believe in transparency. Our pricing structure is communicated clearly, and we provide detailed breakdowns of costs so that you understand the investment required.

15.5. Flexibility Our pricing is designed to be flexible and adaptable to your evolving needs. We’re here to ensure that you receive the best value for your investment.

We’re committed to providing pricing that reflects the value of our services and meets your specific requirements. Please reach out to us for a personalized pricing discussion.

  1. Service Agreements

At Group Enquiry, we recognize that each client is unique, and your needs may vary. That’s why we offer individual service agreements that outline the specific terms and conditions applicable to your engagement with us. Here’s what you can expect:

16.1. Customized Service Terms Your service agreement is tailored to your requirements. It details the specific services we will provide, pricing, and any other terms relevant to your engagement with Group Enquiry.

16.2. Pricing and Payment Terms The agreement will specify the pricing structure, including build and implementation costs and recurring fees. It also outlines the payment terms that apply to your engagement.

16.3. Scope of Services We believe in clarity. Your service agreement defines the scope of services we will deliver, ensuring that both parties have a clear understanding of expectations.

16.4. Duration and Renewal The agreement specifies the initial term of engagement, which is typically 12 months. After the initial term, you have the option to continue or cancel services with a 30-day notice.

16.5. Flexibility Our service agreements are designed to be flexible and adaptable to your evolving needs. We’re here to ensure that you receive the services that align with your goals.

We value transparency and open communication. Your service agreement is a reflection of our commitment to delivering services that meet your unique requirements.

  1. Initial Term and Cancellation Policy

We believe in flexibility and transparency when it comes to the duration of our services. Here’s what you need to know about the initial term and cancellation policy:

17.1. Initial 12-Month Term Clients are initially signed to a 12-month term when engaging with Group Enquiry. This term provides an opportunity to assess the value and effectiveness of our services.

17.2. Option to Continue or Cancel At the end of the initial 12-month term, you have the flexibility to decide whether you’d like to continue using our services or cancel them. We require a 30-day notice for cancellations.

17.3. Tailored to Your Needs Our cancellation policy is designed to ensure that our services are aligned with your evolving requirements. You have the freedom to make choices that best suit your business objectives.

17.4. No Hidden Fees We do not impose hidden fees or penalties for cancellations. Our goal is to provide services that meet your needs and expectations.

17.5. Continued Support Should you choose to continue with our services, we’re here to provide ongoing support and assistance to help you achieve your group travel goals.

Our cancellation policy is straightforward and gives you the flexibility to make decisions that benefit your business. We’re committed to delivering services that meet your unique needs.

  1. Domain or Subdomain Requirement

To access our services, clients are required to provide a domain or subdomain that will be pointed to our Virtual Private Server (VPS) IP address. Here’s what you need to know about this requirement:

18.1. Accessing the Service The domain or subdomain you provide will serve as the gateway to access the forms we build for you. It ensures a secure and personalized experience for your users.

18.2. Responsibility for Domain Clients are responsible for the registration and maintenance of the provided domain or subdomain. This includes renewals and ensuring that it remains accessible and pointed to our servers.

18.3. Brand Customization Clients have the option to have their platforms customised to match their brand’s look and feel. We provide a detailed media guide to support these customizations to ensure brand consistency.

18.4. SSL Certification All domains must have a valid SSL certificate, if you have any issues with this, please let us know. We’re here to assist and ensure everything runs smoothly.

By fulfilling this requirement, you can enjoy a tailored and branded experience for your users while accessing our services.


Changes to Terms and Conditions: Please be advised that the Terms and Conditions outlined herein are subject to change at any time. Group Enquiry reserves the right to modify, add, or remove portions of these terms as we deem necessary or as required by law. Such changes will become effective immediately upon posting on our website. We encourage all users to review these Terms and Conditions periodically to stay informed of any updates.

Service Agreement Supersedes: It is important to note that the specific details of the services provided to you by Group Enquiry, including terms, conditions, and obligations, are governed by the Service Agreement executed between you and Group Enquiry. The Service Agreement is tailored to your individual requirements and circumstances and may contain terms that differ from or supplement the general Terms and Conditions presented here. As such, clients are required to thoroughly read and understand their Service Agreement, as it contains the definitive terms and conditions applicable to their specific engagement with Group Enquiry.

Acknowledgment of Understanding: By using the services of Group Enquiry, you acknowledge that you have read, understood, and agree to be bound by both these Terms and Conditions and the terms of your specific Service Agreement. Your continued use of our services following any changes to these Terms and Conditions signifies your acceptance of those changes.

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